HARUNA IDERA ABBAS

Ensured optimal performance and compliance of IT systems by proactively monitoring related tasks and adhering to company standards.

Contributed to the seamless installation and upgrade of PCs, ensuring 100% system readiness and correct functionality across all systems.

Provided critical support for Active Directory operations, ensuring strict adherence to organizational security and access protocols.

Resolved first-level network issues promptly, reducing downtime and efficiently escalating complex problems to senior IT staff.

Educated end-users on IT best practices and cybersecurity awareness, contributing to a measurable reduction in user-related incidents.

Guided end-users on software and IT policies, enhancing usability and reducing support incidents by improving user self-sufficiency.

Led and coordinated stocktaking activities across multiple assigned locations, achieving 98% accuracy in inventory records and ensuring compliance.

Analyzed stock levels and identified discrepancies post-stocktake, generating comprehensive reports for audit and strategic decision-making.

Developed and maintained robust inventory databases, optimizing stock control and facilitating efficient setup for new retail outlets.

Managed stock movements and balances using accounting and inventory software, ensuring accurate tracking and reconciliation of all assets.

Efficiently escalated critical IT issues to the IT Manager, facilitating timely resolution and minimizing operational disruptions.

Designed and implemented customized IT training programs and curricula, improving student proficiency in key applications by 30%.

Delivered engaging hands-on IT training sessions to diverse student groups, fostering a supportive and productive learning environment.

Evaluated student performance through comprehensive assessments, providing targeted feedback that informed curriculum adjustments and enhanced learning outcomes.

Instructed students in essential IT applications, including Microsoft Office (Word, Excel, PowerPoint), Web Browsers, CorelDRAW, and Microsoft Encarta, enabling practical proficiency and foundational digital literacy.

Mentored students, providing academic guidance and fostering a respectful, inclusive, and productive classroom atmosphere.

Diagnosed and resolved over 100 computer system issues using standard troubleshooting techniques and diagnostic tools, ensuring minimal downtime.

Collaborated effectively with team members and end-users, maintaining a professional and respectful approach to support and problem-solving.

Efficiently escalated 15+ complex IT issues to the Systems Administrator, ensuring timely resolution and preventing service disruptions.

Supported inventory and asset tracking processes, accurately documenting and updating system records for over 200 assets.

Assisted in the setup, configuration, and maintenance of hardware and software systems, contributing to seamless IT operations.

Delivered engaging physics instruction to over 100 students using multimedia tools and practical demonstrations, enhancing conceptual understanding.

Supervised laboratory sessions for 50+ students, ensuring strict adherence to safety standards and proper execution of experimental procedures.

Provided targeted remedial instruction to address learning gaps, improving academic performance for at-risk students by an average of 15%.

Evaluated student performance through assessments and prepared detailed progress reports, facilitating informed discussions with parents and academic staff.

Collaborated with academic staff to improve teaching strategies and classroom management skills, contributing to a positive learning environment.