About
Highly motivated IT Support Technician with 4 years of hands-on experience in delivering high-quality technical support and optimizing IT operations across diverse environments. Proven ability to diagnose and resolve complex technical issues efficiently, enhance user satisfaction, and contribute to business process improvements. Committed to continuous learning and leveraging technology to drive innovative solutions that meet organizational goals.
Work
Flour Mills of Nigeria (FMN)
|IT Helpdesk Support
Lagos State, Lagos, Nigeria
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fixed term
Summary
Provided first-level IT support and managed helpdesk operations to ensure optimal performance and compliance with company standards at Flour Mills of Nigeria.
Highlights
Ensured optimal performance and compliance of IT systems by proactively monitoring related tasks and adhering to company standards.
Contributed to the seamless installation and upgrade of PCs, ensuring 100% system readiness and correct functionality across all systems.
Provided critical support for Active Directory operations, ensuring strict adherence to organizational security and access protocols.
Resolved first-level network issues promptly, reducing downtime and efficiently escalating complex problems to senior IT staff.
Educated end-users on IT best practices and cybersecurity awareness, contributing to a measurable reduction in user-related incidents.
Guided end-users on software and IT policies, enhancing usability and reducing support incidents by improving user self-sufficiency.
Lagos State, Lagos, Nigeria
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contract
Summary
Led and coordinated stocktaking activities and managed inventory databases to optimize stock control and resolve critical IT issues for Jac-jay Nig Ltd.
Highlights
Led and coordinated stocktaking activities across multiple assigned locations, achieving 98% accuracy in inventory records and ensuring compliance.
Analyzed stock levels and identified discrepancies post-stocktake, generating comprehensive reports for audit and strategic decision-making.
Developed and maintained robust inventory databases, optimizing stock control and facilitating efficient setup for new retail outlets.
Managed stock movements and balances using accounting and inventory software, ensuring accurate tracking and reconciliation of all assets.
Efficiently escalated critical IT issues to the IT Manager, facilitating timely resolution and minimizing operational disruptions.
Orile Agege Primary School
|Class Teacher & IT Instructor
Lagos State, Lagos, Nigeria
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fixed term (N-power)
Summary
Designed and delivered IT training programs, evaluated student performance, and provided academic mentorship at Orile Agege Primary School.
Highlights
Designed and implemented customized IT training programs and curricula, improving student proficiency in key applications by 30%.
Delivered engaging hands-on IT training sessions to diverse student groups, fostering a supportive and productive learning environment.
Evaluated student performance through comprehensive assessments, providing targeted feedback that informed curriculum adjustments and enhanced learning outcomes.
Instructed students in essential IT applications, including Microsoft Office (Word, Excel, PowerPoint), Web Browsers, CorelDRAW, and Microsoft Encarta, enabling practical proficiency and foundational digital literacy.
Mentored students, providing academic guidance and fostering a respectful, inclusive, and productive classroom atmosphere.
SpringFlux Technologies
|Graduate Intern – IT & Systems
Lagos State, Lagos, Nigeria
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training
Summary
Diagnosed and resolved computer system issues, supported inventory tracking, and collaborated with team members and end-users at SpringFlux Technologies.
Highlights
Diagnosed and resolved over 100 computer system issues using standard troubleshooting techniques and diagnostic tools, ensuring minimal downtime.
Collaborated effectively with team members and end-users, maintaining a professional and respectful approach to support and problem-solving.
Efficiently escalated 15+ complex IT issues to the Systems Administrator, ensuring timely resolution and preventing service disruptions.
Supported inventory and asset tracking processes, accurately documenting and updating system records for over 200 assets.
Assisted in the setup, configuration, and maintenance of hardware and software systems, contributing to seamless IT operations.
Offa Baptist Secondary School
|Physics Teacher (NYSC)
Offa, Kwara State, Nigeria
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NYSC
Summary
Delivered engaging physics instruction, oversaw lab sessions, and evaluated student performance as a Physics Teacher during NYSC at Offa Baptist Secondary School.
Highlights
Delivered engaging physics instruction to over 100 students using multimedia tools and practical demonstrations, enhancing conceptual understanding.
Supervised laboratory sessions for 50+ students, ensuring strict adherence to safety standards and proper execution of experimental procedures.
Provided targeted remedial instruction to address learning gaps, improving academic performance for at-risk students by an average of 15%.
Evaluated student performance through assessments and prepared detailed progress reports, facilitating informed discussions with parents and academic staff.
Collaborated with academic staff to improve teaching strategies and classroom management skills, contributing to a positive learning environment.
Volunteer
VETOSA 09/10 SETS
|General Secretary
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Summary
Served as General Secretary, overseeing communications and record-keeping for VETOSA 09/10 SETS.
Highlights
Managed all official communications and maintained accurate records as General Secretary.
Facilitated effective collaboration among members and leadership.
DASLAM YOUTH FORUM, AGEGE
|Assistant General Secretary
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Summary
Supported organizational leadership and managed administrative tasks for DASLAM Youth Forum in Agege.
Highlights
Managed administrative tasks and coordinated activities as Assistant General Secretary, ensuring smooth operations.
Contributed to youth development initiatives and community engagement programs.
INEC AD HOC STAFF
|Presiding Officer
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Summary
Served as a Presiding Officer for the Independent National Electoral Commission (INEC) during the 2023 General Election.
Highlights
Managed polling unit operations and ensured smooth electoral processes during the 2023 General Election.
INEC AD HOC STAFF
|Presiding Officer
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Summary
Served as a Presiding Officer for the Independent National Electoral Commission (INEC) during the 2019 General Election.
Highlights
Managed polling unit operations and ensured smooth electoral processes during the 2019 General Election.
ENVIRONMENTAL CDS
|Electoral chairman
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Summary
Chaired electoral processes for Environmental CDS in Offa.
Highlights
Oversaw and managed electoral processes, ensuring fairness and transparency.
ENVIRONMENTAL CDS
|Sport coordinator
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Summary
Coordinated sports activities for Environmental CDS in Offa.
Highlights
Organized and managed sports events and activities for community development.
INEC AD HOC STAFF
|Presiding Officer
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Summary
Served as a Presiding Officer for the Independent National Electoral Commission (INEC) during the 2018 Kwara by-election.
Highlights
Managed polling unit operations and ensured smooth electoral processes during the 2018 Kwara by-election.
CATHOLIC RELIEF SERVICES
|Chief Mobilizer
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Summary
Led mobilization efforts for the Long-lasting Insecticide Net Distribution program by Catholic Relief Services.
Highlights
Mobilized community members for the distribution of Long-lasting Insecticide Nets, reaching a wide audience.
NATIONAL ASSOCIATION OF REMO STUDENTS, MAPOLY
|Treasurer
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Summary
Managed financial records and transactions as Treasurer for the National Association of Remo Students at MAPOLY.
Highlights
Managed financial records and ensured transparency in all transactions as Treasurer.
NAOSS, MAPOLY
|Director of Mobilization
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Summary
Led mobilization efforts for NAOSS at MAPOLY.
Highlights
Directed mobilization campaigns and outreach efforts, increasing student participation in initiatives.
REFORMATION FORUM, MAPOLY
|Coordinator of the School of Science
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Summary
Coordinated activities for the School of Science within Reformation Forum at MAPOLY.
Highlights
Coordinated academic and extracurricular activities for the School of Science, enhancing student engagement.
REFORMATION FORUM, MAPOLY
|Organizing Secretary
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Summary
Served as Organizing Secretary for Reformation Forum at MAPOLY.
Highlights
Organized and managed events and meetings, ensuring efficient operations for the forum.
Education
Moshood Abiola Polytechnic
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Higher National Diploma
Computer Science
Moshood Abiola Polytechnic
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National Diploma
Computer Science
Languages
English
Certificates
Google IT Support Professional Certificate
Issued By
Coursera
Skills
Soft Skills
Attention to Details, Stress Management, Hand-eye Coordination, Customer Service Orientation, Effective Communication, Team Collaboration, Adaptability, Problem Solving, Time Management.
Technical Skills
Hardware Troubleshooting, Software Installation and Configuration, Hand Tool Proficiency, Ticketing System Management, Remote Desktop Support, Security Awareness, Asset Management, Welding and Fabrication, Safety Procedures, Driving Skills.